zetbaj Privacy Policy

This Privacy Policy ("Policy") describes how zetbaj ("zetbaj", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Players", "Users", "You") who access or use the zetbaj online gaming and sports betting platform, accessible at zetbaj.bid ("the Platform").

zetbaj is an English-language platform built specifically for the Bangladesh market. We are committed to handling your personal data responsibly, transparently, and in compliance with internationally recognised data protection principles. This Policy explains your rights and our obligations in clear, plain English.

By registering an account on or otherwise using the zetbaj Platform, you acknowledge that you have read this Privacy Policy, that you understand its contents, and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

zetbaj collects personal data in several categories depending on how you interact with the Platform. The following table summarises the types of data we may collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (other than where required for identity verification), or health data — except where you voluntarily disclose health information in the context of a responsible gaming request, in which case we handle it with the highest degree of care.

zetbaj collects personal data through the following means:

• Direct provision: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or submit a responsible gaming request, you provide personal data directly to us.
• Automated technologies: When you browse and use the zetbaj Platform, we automatically collect usage data and device/technical data through server logs, session tracking tools, and first-party analytics. This data is collected to ensure the Platform functions correctly, to detect fraud, and to improve the user experience.
• Payment providers: When you initiate a transaction through bKash, Nagad, Rocket, Upay, or a partner bank, we receive transaction confirmation data (such as a reference number and amount) from the payment provider. We do not receive or store your full mobile money PIN or online banking password.
• Identity verification services: For KYC purposes, we may use third-party identity verification tools to cross-reference the documents you provide against authoritative databases. These tools return a verification result; they do not retain your documents on our behalf.
• Cookies and similar technologies: See Section 7 (Cookies & Tracking) for a full description of how we use cookies on the Platform.

zetbaj uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent.

• Account management: To create, maintain, and secure your zetbaj account, including authentication, password recovery, and account preference management.
• Service delivery: To provide you with access to casino games, sportsbook markets, slots, and all other features of the zetbaj Platform, including processing your bets and displaying results.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to maintain an accurate transaction history; and to comply with financial record-keeping obligations.
• Identity verification (KYC): To verify your identity and age in compliance with our Know Your Customer obligations and to prevent minors from accessing the Platform.
• Anti-money laundering (AML) compliance: To monitor transactions for suspicious activity, to file reports as required by applicable law, and to cooperate with law enforcement authorities where legally obligated.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, cheating, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling; to enforce deposit limits, session limits, and self-exclusion requests; and to proactively offer support resources where appropriate.
• Customer support: To respond to your enquiries, process complaints, and provide technical assistance.
• Platform improvement: To analyse usage patterns, diagnose technical issues, test new features, and improve the overall performance and experience of the zetbaj Platform.
• Legal compliance: To comply with applicable legal obligations, enforce our Terms & Conditions, respond to regulatory enquiries, and defend against legal claims.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses or new games. You may opt out of promotional communications at any time.

zetbaj processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing is necessary to perform the contract between you and zetbaj — specifically, to operate your account and deliver the gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable legal obligations, including KYC, AML, age verification, and tax reporting requirements.
• Legitimate interests: Processing is necessary for zetbaj's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: For processing activities that fall outside the above bases — such as sending promotional marketing communications or using non-essential cookies — we rely on your explicit consent. You may withdraw consent at any time; withdrawal does not affect the lawfulness of processing carried out before withdrawal.

zetbaj does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners receive the minimum financial data necessary to process your deposit or withdrawal transactions.
• Identity verification providers: Third-party KYC services receive copies of identity documents you submit for the sole purpose of verifying your identity. These providers are contractually prohibited from using your data for any other purpose.
• Game software providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi operate the game engines that power the zetbaj casino. They may receive a pseudonymous player identifier and bet data necessary to run the game. They do not receive your full identity or financial data.
• IT infrastructure and hosting providers: zetbaj uses cloud hosting and managed infrastructure providers to operate the Platform. These providers process data on our behalf under strict data processing agreements and have no independent right to use your data.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a valid court order, AML reporting obligation, or tax authority request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of zetbaj's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions.

zetbaj uses cookies and similar tracking technologies (such as local storage and session tokens) on the Platform. Cookies are small text files placed on your device that help the Platform function correctly and enable us to understand how you use it.

We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core functionality such as session management, login state persistence, and security token validation. You cannot opt out of these cookies as the Platform cannot function without them.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so that the Platform delivers a personalised experience on return visits.
• Analytics cookies: We use first-party analytics cookies to understand how Players navigate the Platform, which games are most popular, and where technical errors occur. This data is aggregated and used solely to improve the Platform. We do not use third-party analytics services that transmit your data to external advertising networks.
• Security cookies: These cookies help us detect and prevent fraudulent activity, including account takeover attempts, automated bot access, and session hijacking.

You may control cookie settings through your browser. Note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or placing bets. zetbaj does not use advertising cookies or cross-site tracking technologies.

zetbaj retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where zetbaj is required by law to retain data for a longer period than stated above, the legal obligation prevails. Where you request deletion of your data before the applicable retention period has expired, we will retain only the minimum data necessary to satisfy our legal obligations.

zetbaj implements appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the zetbaj Platform, including all login sessions, payment flows, and account management actions.
• Encryption at rest for sensitive data fields including passwords (stored as salted cryptographic hashes, never in plain text), financial account references, and identity document data.
• Access controls: Personal data is accessible only to zetbaj personnel and authorised service providers who have a legitimate operational need. All internal access is logged and audited.
• Intrusion detection and monitoring: zetbaj operates continuous security monitoring to detect and respond to anomalous access patterns, brute-force attempts, and other threats to Platform integrity.
• Regular security reviews: Our Platform and data processing systems undergo periodic security assessments to identify and remediate vulnerabilities.

While zetbaj takes data security seriously and invests in robust protective measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, zetbaj will notify affected Players promptly and will take all reasonable steps to contain and remediate the breach.

You are responsible for maintaining the confidentiality of your account credentials. zetbaj will never ask for your password via email, live chat, or telephone. If you suspect your account has been compromised, contact our support team immediately at [email protected].

As a Player on the zetbaj Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

We may need to verify your identity before processing your request. This is to ensure that personal data is not disclosed to an unauthorised person. We will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee.

The zetbaj Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in our account registration and KYC process, and we take all reasonable measures to prevent minors from accessing gambling services.

If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and — where applicable — return any funds deposited by an underage player.

If you are a parent or guardian and believe that your child has registered an account on the zetbaj Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The zetbaj Platform may, from time to time, contain references to third-party services — such as payment providers (bKash, Nagad, Rocket, Upay) or game studios — in a descriptive or informational context. This Privacy Policy applies solely to the zetbaj Platform. We are not responsible for the privacy practices of any third-party services you access independently.

We encourage you to review the privacy policies of any third-party service providers — including your mobile money operator — before sharing personal data with them. zetbaj does not control and cannot be held responsible for the content or data practices of third-party platforms.

zetbaj reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. When we make material changes to this Policy, we will:

• Update the "Last updated" date at the top of this page.
• Display a prominent notice on the Platform informing Players of the change.
• Where the change is significant, send a direct notification to the email address associated with your account.

Your continued use of the zetbaj Platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated Policy. If you do not agree with the changes, you must stop using the Platform and may request deletion of your account by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how zetbaj protects your personal data. Previous versions of this Policy are available upon request.

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact the zetbaj data support team through the following channel:

• Email (plain text — not a link): [email protected]
• Support hours: 09:00 – 01:00 BST (UTC+6) daily
• Response time: We aim to respond to all privacy-related enquiries within 5 business days, and to formal data rights requests within 30 calendar days.

When submitting a data rights request, please include your registered username and the email address associated with your zetbaj account so that we can locate your records and verify your identity efficiently. All communications regarding personal data matters are handled with strict confidentiality.